Bertram Group
About Bertram Group
Leading UK Book Distributor
Bertram was one of the leading book distributors in the UK, supplying to book stores, high street retailers, supermarkets, online retailers, public libraries and educational establishments.
Bertrams was the second largest United Kingdom-based wholesaler of books, owned since 2018 by Aurelius Investments. It has 200,000 titles available for same-day despatch and has access to over 13 million books in print. The group includes Bertram Books, Bertram Publisher Services and Bertram Library Services.
Project:
SLA Driven Managed Application Support for Bertram’s NBS Application.
We also agreed to undertake further development work on defined requirements at a fixed cost basis.
The Challenge
- The cost of maintaining existing systems is too high.
- The client struggled to recruit skills to maintain the current legacy system.
The Solution
- TDC recruited and built a dedicated support team.
- An efficient skills transfer process was carried out between TDC and the client.
- TDC provided an off-shore management service with on-site account management and project management.
Key Benefits
Reduced Backlog
Reduced backlog of incidents from roughly 300 to 10 within the first 3 months.
Cost Savings
Support costs were reduced by 50%.
Skill Sets
Access to a broader range of skill sets on demand, thus reducing fixed overheads.
