Efficient Group
CASE STUDY
Delivering Comprehensive Financial Planning Solutions and Distributing Financial Products
A local leader in the financial services industry, The Efficient Group is an aggressive adopter of cutting-edge technologies to solve challenging problems and drive business growth. Through this new partnership, it will undergo a Group-wide technology transformation programme that will see the implementation of a ‘first-of-its-kind’ data and technology integration hub in South Africa.
Project:
To deliver a digital transformation journey that will accelerate business growth and market leadership.
Project:
To deliver a digital transformation journey that will accelerate business growth and market leadership.
The Challenge
- Efficient Group needed technology solutions to support its growth ambitions.
- If Efficient did not invest in data and technology solutions, Efficient would be at risk:
- Advisors will move to other networks with better technology and processes to support their practices.
- Little control of customer information.
- Lack of proper utilization of customer information for business growth.
- Compliance risk.
- Lower profit margins as the existing model was not effectively scalable.
The Solution
- TDC provided Efficient Group with a managed service to support them in their digital transformation journey.
- Scope included integration into various systems and data sources, bespoke dashboards and digitization of business processes.
Key Benefits
- Bespoke solutions for Efficient Group’s unique requirements.
- Better utilization of customer data to identify additional revenue generation opportunities.
- Application of predictive analytics and modelling to optimize upsell, cross-sell and additional revenue-generating opportunities.
- Automation of various business processes to replace manual tasks that were being done.
- Flexible model to enable Efficient to select optimal technology solutions and easily incorporate them into the overall architecture.
- Offer their advisors better technology solutions to support their practices.
- Better customer and advisor experience.
- Significant improvement in efficiencies for administrative staff, compliance staff, advisors and management.
