Acumen
CASE STUDY
Creating a new definition for best-in-class claims management.
There is a new definitive. It is The Power of Certainty.
Appointed as trusted expert for many insurance partners, Acumen is a full-service claims management company for residential insurance providers
Project:
Claims Management System
Project:
Claims Management System
The Challenge
-
Acumen has engaged TDC to provide a full end-to-end claims management system from Claim Logging through to Final Invoicing
The Solution
- TDC used the infoFINIUM platform to provide a workflow model customised for Acumen’s requirements through the following processes:
- Claim Logging
- FNOL
- Survey Booking/Reporting
- Scope Of Work Estimation/Validation/Calculation
- Contractor Appointment and Estimation
- Work Phase Management
- PO and Invoice Generation
- Customer Satisfactions
Key Benefits
- The customised solution for Acumen enables Acumen claim handlers to manage claims on behalf of its clients as an end-to-end process with process automation/triggers and workflows ensuring a standardised way of working and full audit and traceability functions.
