Efficient Group

CASE STUDY

A local leader in the financial services industry, The Efficient Group is an aggressive adopter of cutting-edge technologies to solve challenging problems and drive business growth. Through this new partnership, it will undergo a Group-wide technology transformation programme that will see the implementation of a ‘first-of-its-kind’ data and technology integration hub in South Africa.

Project:

To deliver a digital transformation journey that will accelerate business growth and market leadership.The Challenge

ITB is undergoing a platform transformation programme to enhance customer policy and claims experiences by implementing a Guidewire solution.

As a key requirement of the CBP programme, ITB is evaluating the strategy for migrating its policy and claims data from the existing in-house platform to Guidewire.

ITB considered doing the data migration in-house before seeking 3rd party assistance.

• The cost of implementing the Guidewire system was escalating using a systems integrator.
• Struggling to get business analysts and configurators.
• The client didn’t have the skills in data migration.

The Solution The Data Company is delighted to announce the extension of partnership with AM Hydraulics. Using FINIUM, a composable application development platform that helps enterprises accelerate their business agility by unlocking the value from data and delivering new applications to achieve real business benefits rapidly. Key Benefits

• Delivering digital transformation by unlocking value from their data
• Re-engineering entire business process
• Delivering a bespoke solution to manage quote to manufacturing process
• Providing a customer portal to track progress of work orders

Project:

To deliver a digital transformation journey that will accelerate business growth and market leadership.The Challenge

• Efficient Group needed technology solutions to support its growth ambitions.​
• If Efficient did not invest in data and technology solutions, Efficient would be at risk:​
  • Advisors will move to other networks with better technology and processes to support their practices.​
  • Little control of customer information.​
  • Lack of proper utilization of customer information for business growth.​
  • Compliance risk.​
  • Lower profit margins as the existing model was not effectively scalable.​

The Solution

• TDC provided Efficient Group with a managed service to support them in their digital transformation journey.​
• Scope included integration into various systems and data sources, bespoke dashboards and digitization of business processes.​

Key Benefits

• Bespoke solutions for Efficient Group’s unique requirements.
• Better utilization of customer data to identify additional revenue generation opportunities.
• Application of predictive analytics and modelling to optimize upsell, cross-sell and additional revenue-generating opportunities.
• Automation of various business processes to replace manual tasks that were being done.
• Flexible model to enable Efficient to select optimal technology solutions and easily incorporate them into the overall architecture.
• Offer their advisors better technology solutions to support their practices.
• Better customer and advisor experience.
• Significant improvement in efficiencies for administrative staff, compliance staff, advisors and management.

Key Benefits

Centralisation of Data

Digital and easily accessible data

Single Source of Truth

Digitalised

A single point through which users and employees will digitally interact with the platform

Communication

A digital solution to consistently manage communication between stakeholders

Stakeholders

Foundational solution for a stakeholder hub for all stakeholders to use

Automated Reporting

Digital and automated reporting

User Roles

Bespoke view for different user roles

CrediCar Awards

Originally published at thedatacompany.com