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Live Online Retail (LOR)

Enhance the online shopping experience & engage with your online audience that very moment that they are looking at your stock!

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The Challenge

Time and effort is going into pumping traffic to your site but on average, converting only 2% into viewings and calls with your sales team.

Valuable time is being wasted on low-quality leads.

The Solution

Creating instant engagement with consumers through real-time live chat. We use the power of targeted, personal conversations to convert and qualify. LOR allows you to track all customer movements in real time, as soon as they enter your website, just as you would if they walked into your store.

Providing the cues of a physical environment, in a digital world. This allows sales professionals to anticipate the needs of online customers, providing them with the right information, at the right time.

LOR is a patented market-leading live chat software designed to help businesses achieve success online-from improving conversion, increasing sales to providing better customer service. It allows you to track and understand your customer and engage with them via live conversations when they visit your website.

Key Features & Main Benefits

24/7 Dynamic Tracking

Provides sales professionals with valuable customer insights.

View Real Time Images

View what customers are clicking on or brochures being downloaded.

Chat Options

Either the customer or sales professional can initiate the live chat.

GDPR Compliant & Secure Cloud Based Solution

Both desktop and mobile enabled for 24/7 live monitoring of web traffic.

Quickly Qualify

Route customers to the relevant sales professional.

Automated Customer Surveys

Optional customer feedback survey at the end of a chat to help improve your service.

Reporting Dashboard

Real time, dynamic management reporting.

Send Live Links

Sales professionals can send links or virtual videos during the live chat.

Fully Customisable Solution

Chat is customised to your branding.

Find out how we can help you

Contact Us Today