• Post graduate professional qualifications or qualified by experience
• Substantial experience as a Business Analyst together with Change Management and Business Process Re-engineering experience – 5-8 years min
• Experience in full systems lifecycle, from analysis, through to design, build and implementation – 5-8 years min
• Experience of 3rd Party solution selection and implementation as well as internal developed solutions – 5-8 years min
• Experience within the Insurance and broker industry – 5 years min
• Leading teams and driving through analysis best practice – 5 years min

• Written Communication: Ability to compile clear and comprehensive documentation, process maps etc.
• Analytical Approach: Be able to identify, challenge and simplify complex user requirements and business processes.
• Customer Focus:  Provide professional and efficient service to internal and external customers with the ability to build and maintain customer relationships to ensure that role can be effectively completed.
• Organisation & Planning: Self-starter able to plan and manage time effectively and ability to organise resources to meet business requirements.
• Impact and Influence: Be able to operate within all areas to influence processes and business decisions so that necessary changes can be implemented.

• Written Communication (Ability to compile clear and comprehensive documentation)
• Analytical Approach (Identify, challenge and simplify user requirements)
• Impact and influence through customer focus (Operate within all areas to influence processes and business decisions professionally and efficiently)

Detailed Key Performance Area

• Written Communication (Ability to compile clear and comprehensive documentation)
  • To identify, analyse and document business requirements and business rules on designated projects to deliver Requirements Catalogues, Business Requirements Definitions/Specifications including use cases and process maps as required
  • Ensure that final deliverables of task or project meet the stated business requirements, have been successfully delivered and measured against original design specifications within agreed deadlines
  • Work with Suppliers during Analysis, Design and Build phases to ensure Solutions meet business requirements
  • Responsible for working with the appropriate business area at the proposed project stage, from initial concept onwards to ensure accurate and timely analysis
  • Work with the Business to ensure that requirements are articulated correctly and the impact of business and systems changes are fully understood
  • Work with the Business to ensure Business Cases are produced and Feasibility studies / Project proposals are produced to meet User Requirements
  • Deliver full requirements traceability and benefits mapping of all changes
• Analytical Approach (Identify, challenge and simplify user requirements)
  • To drive forward new ideas, strategy and proposals through Business teams to develop and/or enhance existing propositions to meet current and potential customer requirements
  • Carry out in-depth research and analysis of current propositions against market trends and technology advances
  • Assess new technologies in the market and make recommendations against business requirements/ business problems
  • Assess industry trends, regulatory changes and monitor competitor activities to ensure deliverables compliment strategic and tactical thinking
• Impact and influence through customer focus (Operate within all areas to influence processes and business decisions professionally and efficiently)
  • Deliver & facilitate workshops for business owners, enabling them to look at the detail around their requirements and the impact of their desired / proposed change
  • Work with Systems Analysts to identify, gather and document Functional and Non-Functional Specifications
  • Work with suppliers to identify, analyse and deliver solid requirements and proposals
  • To assist with Functional testing

Provide support to the Training Team and validate the quality of the training material produced